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FAQ

General Questions

  • Where are your products made? 
    Our products are designed, engineered and tested here in our headquarters and manufactured in our China factory.
  • I did not find the answer to my question, how can I reach you?
    Please feel free to reach us toll-free at 1-877- 645-9777, e-mail us at service@aiper.com 
  • Can I be notified if you ever offer any discounts or new products?
    Sign up to receive our email communications in the footer of the website. You will be the first to know about any email exclusive deals and product launches.
  • Do you have a dealer program? I would like to sell your products.
    Yes. For more information contact XXXXXXXXXXX for domestic or INTL XXXXXXX for International inquires.

Portable Power Station

  • Q: What is a portable power station?
    A: Portable power station is a rechargeable lithium-ion battery. Easily recharged by solar panel, AC outlet and car charging. Features AC/DC/USB charging ports, they can keep all your devices charged, from smartphones, tablets, laptops, to CPAP and small appliances, like fan, heater, electric blankets, etc.
  • Q: How does a portable power station work?
    A: It boosts the DC voltage by the DC to AC inverter system. After fully charged by solar panel, car charger or AC outlet, you could connect it to your small and medium devices from AC/DC/USB, and it would change the power to alternating current before sending it out to power a device, like your laptop and TV. 
  • Q: What are the benefits of a portable power station?
    A: As a battery powered generator, it can not only work without noise, fume and pollution when compared with a gas powered generator, but also could be recharged by compatible solar panels, which could harness the renewable and economical sun anywhere you go.
  • Q: How should I deal with my battery pack before it is stored for a longer time?
    A: The battery level of the portable power station will drain gradually with the time goes. So it's strongly recommended to make it fully charged before you don't use it over 3 months.
  • Q: Why the Aiper portable power station is also called solar generator?
    A: Aiper portable power station can store the energy absorbed from the solar panel, that's why we also call it a solar generator.
  • Q: Can I take Aiper portable power station on a flight?
    A: Sorry, you can't. Under FAA regulations, you are not allowed to take any battery exceeding 100Wh on a plane.
  • Q: What's the difference between pure sine wave and modified sine wave?
    A: Modified sine wave inverters are very affordable. Using a more basic form of technology than pure sine wave inverters, they produce power which is perfectly adequate for powering simple electronics, like your laptop. Modified inverters are best suited for resistive loads which don't have a start up surge.
  • Q: How to know if the Aiper portable power stations can charge my device and How long can it used for my device?
    A: First, please make sure that the operating power of your device isn't over the AC output power of Aiper. If it is, it can be supported by Aiper. 
  • Q: How can I be notified if you offer discount or sale?
    A: You can sign up to our newsletter in the footer.

Foldable Solar Panel

  • Q: If my USB device is 1A input, will the 2A output of this charger damage it?
    A: No, this charger has intelligent charging which detects your device and supply exactly current it needs. If your phone only accepts 1A, the charger will deliver 1A.
  • Q: What if the foldable solar panel isn't charging my devices?
    A: 1. Check if the input voltage of your device is 5V or 18V.
    2.If it's a cloudy day or indirect from sunshine,there may be current fluctuation which in turn, may block charging. So please put this solar panel in the sun directly or wait for the sunny day.
    4.Stay away from fire, water and chemical liquid.
  • Q: If it's partially cloudy or dark, will the charger still work?
    A: Yes, but the charging efficiency will be low causing prolonged charging time.
  • Q: Will this solar panel charge my laptop?
    A: Yes, but please make sure that the power of your device is 12-18V.
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